ToCast support

Contact

Controller: ToCast, an individual. Write to support@tocast.io about technical issues, personal data or content rights. The link opens your mail application; only your action sends a message. This static page has no upload form, scripts, cookies or automatic diagnostic attachments.

Safe technical information

Include the opaque support ID or safe error reference, app version and approximate time. They help locate permitted minimal diagnostics but never establish ownership or authorise access/deletion. Account diagnostics are retained for 30 days; minimal administrative audit for 180 days with severed owner linkage after deletion.

Never send OTPs, passwords, tokens, installation credentials, deletion proofs/keys, private RSS URLs, sensitive source content or unredacted logs. Do not send a passport in advance. An email account uses one immutable address; support cannot change it or restore deleted content. Default free/premium quotas are 2/10 a day; a grant is not payment.

Personal data and deletion

You may request information, correction, restriction or deletion where applicable, and withdraw consent. The controller will explain any legally necessary form and safe ownership verification. This page does not establish release-specific legal basis or compliance evidence.

Saved accounts, including blocked accounts, can use the separate email deletion page. Guests use the app; a lost guest session may be impossible to match. Uninstalling alone does not delete server data. No product session is issued for external deletion.

Guest inactivity retention is 180 days; saved accounts use 12 calendar months with a 30-day warning and active-premium exemption. An overdue account gets at least 30 days after a new warning when premium ends. Deletion-only recovery proof allows the same accepted request to resume after refresh; pending and unknown native outcomes remain pending until attested operator recovery, not merely elapsed time. See full instructions.

Content rights

Identify the material and where it appears in ToCast, describe the issue and your rights or representative authority, and provide a reply address. Send only information necessary to assess the request. Support does not guarantee restoration of audio after its separate 14-day lifetime, or immediate erasure in independent processors and backups whose schedules have not been verified.